The error "ERROR: Error 1311.Source file not found: E:\WINNT\INSTALL\BE\Data.Cab" appears when installing Backup Exec

Article:TECH27011  |  Created: 2003-01-24  |  Updated: 2011-12-27  |  Article URL http://www.symantec.com/docs/TECH27011
Article Type
Technical Solution

Product(s)

Subject

Issue



The error "ERROR: Error 1311.Source file not found: E:\WINNT\INSTALL\BE\Data.Cab" appears when installing Backup Exec


Error



ERROR: Error 1311.Source file not found: E:\WINNT\INSTALL\BE\Data.Cab


Cause



This error may occur if the Windows security policy is set to restrict CD access only to a user who is locally logged on. The Windows Installer does not install the software as the locally logged-on user; if that policy is in effect, Windows Installer cannot access the CD.
 
Or if the installation is a zip archive, it has not been extracted.


Solution



  
1. Copy the contents of the CD to a temporary folder on the hard drive.
 
2. Run browser.exe and reinstall the software.
 
OR
 
1. If the Installation is a zip archive, extract the contents locally to a temporary folder on the hard drive.
 
2. Run browser.exe and install the software.
 

 

Supplemental Materials

SourceError Code
ValueError 1311
Description

Source file not found

 


Legacy ID



260782


Article URL http://www.symantec.com/docs/TECH27011


Terms of use for this information are found in Legal Notices