KNOWN ISSUE: When a Task Server is removed and subsequently reinstalled on a computer with IIS, the Default Website is left in a stopped state

Article:TECH27096  |  Created: 2007-03-08  |  Updated: 2008-06-04  |  Article URL http://www.symantec.com/docs/TECH27096
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Article Type
Technical Solution


Issue



When a Client Task Server is uninstalled and then reinstalled on a Package Server, it leaves the services Stopped for the Default Website in IIS. 

Running Debug level logging on the Package Server doesn't report any problem with the uninstall or re-install. The only indication that there is a issue is found the the Application Event log. A RestartService command is sent, but no subsequent "Service started Successfully" is logged for the w3svc service. There is no message in the Event logs that IIS has restarted.

Application Event Log shows the following information:
Event Type:    Information
Event Source:    AtrsInstallHelper
Event Category:    None
Event ID:    0
Date:        3/6/2007
Time:        12:17:48 PM
User:        N/A
Computer:    XPPROELM-PS
Description:
"C:\WINDOWS\Installer\MSI7C.tmp" -config=RestartService -service="w3svc"


Environment



Notification Server 6.0.6074 R3 (KB25133)
Task Server 6.0.1356
Tested on Windows* 2003 and XP

Cause



Task Server removal stops IIS services on the uninstall and reinstall  The command is sent to restart, but the service does not restart. There appears to be no issue with IIS.

Solution



Temporary workaround will be to manually restart the IIS Services for the Default WebSite.

This is fixed in Knowledgebase Article ID: 26407 - Task Server 6.0 Release Notes
Please look under "Fixes in 6.0 SP1"


Supplemental Materials

SourceDEFECT
ValueLB 57842
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID



33398


Article URL http://www.symantec.com/docs/TECH27096


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