Handle leak with HP Client Manager 6.2.1011 agent

Article:TECH27213  |  Created: 2007-03-12  |  Updated: 2009-11-04  |  Article URL http://www.symantec.com/docs/TECH27213
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Article Type
Technical Solution


Issue



On a client computer, either the AeXAgentUIHost.exe or the AeXNSAgent.exe process displays a high handle count once HP Client Manager agent is installed. The handle count increases as HP Client Manager tasks, such as alerts, are kicked off.


Environment



HP Client Manager 6.2.1011

Solution



Altiris__HPClientManager _6_2_KB33454 resolves this issue. Follow the instructions below to download and install the hotfix.
  1. Download the attached hotfix to the Notification Server with HP Client Manager 6.2 Solution installed.
  2. Extract the hotfix from the compressed file.
  3. Double-click Altiris__HPClientManager _6_2_KB33454.exe to install the hotfix.

Note: Clients will also need to be upgraded. Be sure that the "HP Client Manager Tasks" are enabled from HP Client Manager > Getting Started > Enable HP Client Manager Software page.

Due to FTP problems, this hotfix has also been attached to this article, and can be downloaded via its link on the right-hand side.


Attachments

Altiris_HPCM_6_2_KB33454.exe (2.5 MBytes)

Supplemental Materials

SourceDEFECT
ValueLB 57619
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID



33454


Article URL http://www.symantec.com/docs/TECH27213


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