How to download the Symantec VRTSspt Support Tools package

Article:TECH27451  |  Created: 2010-01-25  |  Updated: 2013-05-23  |  Article URL
Article Type
Technical Solution




How to download the Symantec VRTSspt Support Tools package


VRTSspt is a package of Symantec support tools for troubleshooting a system and collecting information on its configuration. 

Note that this package is optional: the tools are not required for operation of any Storage Foundation High Availability Solutions (SFHA) software.  In general, these tools only gather configuration information; however, they may be a performance impact on the system while doing so. They are designed to be used under the direction of a Symantec Technical Support Engineer only.  Any other use of these tools is at your own risk.

The Support tools are contained within the package VRTSspt and are included on the SFHA installation media. VRTSspt is installed by default if Recommended or All Packages selections are chosen when the Installer is used.

If you are only trying to obtain the Data Collector utility (formerly known as VRTSexplorer), please see the following technote:

How to download VRTSspt

If VRTSspt is not installed, the latest package can be obtained by downloading from the ftp site using the links below:

AIX:                  ftp://symsupport:iS*
HP-UX:            ftp://symsupport:iS*
Linux:               ftp://symsupport:iS*
Solaris11:       ftp://symsupport:iS*
Solaris11x64: ftp://symsupport:iS*
Solaris:            ftp://symsupport:iS*
Solaris x64:     ftp://symsupport:iS*

Package Installation

Copy the downloaded file to a directory
cd to the directory then uncompress and extract the package tar archive for your OS


cd <dir>
gzip –d <filename>.tar.gz
tar xvf <filename>.tar



Use the OS native tools to install the package. The package will be installed in /opt/VRTSspt and will consume ~200MB space

cd to the directory containing the package


# cd <dir>/aix/pkgs


 Install the VRTSspt package

#installp -ac -d ./VRTSspt.bff VRTSspt


cd to the directory containing the package

 # cd <dir>/hpux1131/pkgs


Install the VRTSspt package

#swinstall -s `pwd` VRTSspt


cd to the directory containing the package

# cd <dir>/linux/pkgs


Install the VRTSspt package

rpm -i ./VRTSspt-*.rpm

Solaris 11
cd to the directory containing the package

# cd <dir>/sol11_x64/pkgs
#cd <dir/sol11_sparc/pkgs


If VRTSspt package is currently NOT installed on your system then perform an initial install.

# pkg install --accept -g ./VRTSspt.p5p VRTSspt


If there is a VRTSspt package already installed on your system then perform an upgrade/downgrade install.

# pkg update -g ./VRTSspt.p5p VRTSspt


To see package information, execute

# pkg info VRTSspt


Solaris 9 or 10
cd to the directory containing the package

# cd <dir>/sol_sparc/pkgs
# cd <dir>/sol_x64/pkgs


Install the package

# pkgadd -d ./VRTSspt.pkg


Package Removal


# installp -u VRTSspt



 # swremove VRTSspt



# rpm -e <package_name>


Solaris 11

 # pkg uninstall VRTSspt


Solaris 9 & 10

 # pkgrm VRTSspt


VRTSspt Package Contents

The tools included in this package include the following:

- gathers metadata from a Veritas File System

- generates various I/Os for benchmarking file system performance

- for Veritas Storage Foundation 6.0 and above, this program calls DataCollector for gathering configuration information about the system and any installed Veritas products

- gathers configuration information about the system(s) and any installed Veritas products

- collects time correlated performance information using standard tools

- gathers Veritas Volume Replicator memory usage statistics in old versions of VVR. Note vxmemstat (replacement utility) is shipped with recent versions of VVR

- determines the data consistency between the volumes on the primary and those on the secondary in a Veritas Volume Replicator configuration - for VxVM/VVR 3.5 and later, use "vradmin -verify synvol" instead.
- simulates traffic between the Primary and Secondary nodes in a Veritas Volume Replicator configuration

- collects various VVR related performance statistics such as "vxrlink status" and "netstat".

- collects kmsg from a live CVM system running old versions of CVM. Note kmsgdump is included in recent versions of CVM
- collects performance/memory statistics and HAd stack trace from a crash dump after GAB panic because of client heartbeat failure.
- to be used with SCAT debugger on Solaris.

- its a small utility to convert a ASCII character to its numeric value.
   its binary is used in

- utility to provide clusterwide threadlist via ssh/rsh

- VxFS 5.x ILIST Compaction tool

- Utility to test network characteristics, especially when using TCP/IP as transport protocol (round trip time/Throughput/Buffer characteristics)


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