KNOWN ISSUE: UNIX inventory causing errors with CD-ROM drives

Article:TECH27464

Created: 2007-03-16

Updated: 2007-04-20

Article URL http://www.symantec.com/docs/TECH27464

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Article Type
Technical Solution

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Problem

Hardware Inventory for UNIX can cause system errors similar to the following:

Mar  3 05:01:38 <hostname> kernel: hdc: packet command error: status=0x51 { DriveReady SeekComplete Error }
Mar  3 05:01:38 <hostname> kernel: hdc: packet command error: error=0x54
Mar  3 05:01:38 <hostname> kernel: ATAPI device hdc:
Mar  3 05:01:38 <hostname> kernel: Error: Illegal request -- (Sense key=0x05)
Mar  3 05:01:38 <hostname> kernel: Invalid field in command packet -- (asc=0x24, ascq=0x00)
Mar  3 05:01:38 <hostname> kernel: The failed "Start/Stop Unit" packet command was:
Mar  3 05:01:38 <hostname> kernel: "1b 00 00 00 03 00 00 00 00 00 00 00 "
Mar  3 05:01:38 <hostname> kernel: cdrom: open failed.

Environment

Inventory Solution for UNIX 6.1, 6.2

Cause

Hardware for inventory performs the following command, regardless of the presence or absence of media in the drive:

/sbin/blockdev --getss /dev/hdc

The above command generates the system error if no media is in the drive.

Solution

There is no resolution or workaround at this time. This will be fixed in a future release of Inventory for UNIX and this article will be updated when a resolution is reached. Subscribe to this article if you would like to receive any updates.

Supplemental Materials

Source	DEFECT
Value	TLN 22671
Description	Logged in tlndev (Altiris - Talinn) database

Legacy ID

33595