KNOWN ISSUE: HP Client Manager does not use the proxy settings within the Notification Server console

Article:TECH28386  |  Created: 2007-04-03  |  Updated: 2008-04-01  |  Article URL http://www.symantec.com/docs/TECH28386
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



The HP Client Manager console is not able to download files if proxy credentials are needed to access the Internet. The following error may appear in the Notification Server logs:

Unable to download file at method DownloadSysidXML HPCMSSupportedSysIds_6_1.xml from http://www.altiris.com/docs/support/HPClientManager for reason. ( Unhandled exception. Type=System.Net.WebException Msg=The remote server returned an error: (407) Proxy Authentication Required. Src=System StackTrace= at System.Net.HttpWebRequest.CheckFinalStatus() at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.HttpWebRequest.GetResponse() at System.Net.WebClient.DownloadFile(String address, String fileName) at Altiris.HPCMS.HPToolUpdaterTask.DownloadSysidXML(String sSourceFile, String sDestination) )

Additionally, HP Tools Update will not recognize or download the latest HP Instant Support System Health Scan or HP System Software Manager.


Environment



HP Client Manager 6.2.x

Cause



HP Client Manager is not using the proxy credentials set in Notification Server > Proxy Configuration


Solution



There is no workaround at this time. This issue is scheduled to be resolved in the next version of HP Client Manager, 7.0.

Supplemental Materials

SourceDEFECT
ValueLB 58379
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID



34129


Article URL http://www.symantec.com/docs/TECH28386


Terms of use for this information are found in Legal Notices