Event ID: 57860 "An error occurred while attempting to log in to the following server... SQL error number: "0011"" is seen when backing up a server with SQL installed.
| Article:TECH29539 | | | Created: 2003-01-10 | | | Updated: 2013-03-15 | | | Article URL http://www.symantec.com/docs/TECH29539 |
Problem
Event ID: 57860 "An error occurred while attempting to log in to the following server... SQL error number: "0011"" is seen when backing up a server with SQL installed.
Error
Event ID: 57860 Source: Backup Exec Type: Error Description: An error occurred while attempting to log in to the following server: "SERVERNAME". SQL error number: "0011". SQL error message: "[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
In some Backup Exec version, also observed the following issue and error similar to this:
Backups fail with an error "V-79-57344-3844 - The media server was unable to connect to the Remote Agent on machine". Beremote.exe application errors on module bedssql2.dll
V-79-57344-3844 - The media server was unable to connect to the Remote Agent on machine.
The media server will use the local agent to try to complete the operation. Unable to initialize Remote Agent.
Event ID: 57860 "An error occurred while attempting to log in to the following server //XXXX. SQL error number: "0011"" is seen when backing up a server with SQL installed.
Error Signature
szAppName : beremote.exe szAppVer : 12.5.2213.175
szModName : bedssql2.dll szModVer : 12.5.2213.175 offset : 0002fee7
Cause
Or
Solution
Perform the following to resolve this issue:
1. On the SQL server, stop the Backup Exec Remote Agent Service from Windows Control Panel \ Services.
2. If SQL is installed on the media server (i.e. if SQL is on the same machine as Backup Exec), within Windows Explorer browse to the installation directory for Backup Exec, which by default is:
\Program Files\VERITAS\Backup Exec\NT (Figure 1)
for 11d and above :
If SQL is installed on a remote server, browse to the installation directory for the Remote Agent:
\Program Files\VERITAS\Backup Exec\RANT (Figure 2)
for 11d and above:
\Program Files\Symantec\Backup Exec\RAWS
Figure 2
3. Rename the bedssql2.dll file to bedssql2.old
4. Start the Backup Exec services
If the SQL/MSDE is installed on a Remote Server:
1. Stop Remote Agent service on the remote server.
2. Rename the bedssql2.dll file to bedssql2.old on the remote server.
3. Start the Remote Agent service.
4. Restart the Backup Exec services on the media server.
5. Run the Backup job and check the result.
WARNING: Renaming the bedssql2.dll will effectively disable the SQL agent on the server it is renamed upon. If the SQL agent is purchased in the future, the issue with the corrupt database(s) must be resolved first, and backup of the SQL servers on which the bedssql2.dll was changed is desired - the bedssql2.old file MUST be renamed back to bedssql2.dll.
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| Value | 57860 |
| Description | An error occurred while attempting to log into the following server... SQL error number "0011" |
| Value | 11 |
| Description | SQL error number: "0011" |
Related Articles
Legacy ID
264616
Article URL http://www.symantec.com/docs/TECH29539
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