Hotfix 22: Recovery Solution Server service receives a shutdown request at Server Space Management job startup

Article:TECH29586  |  Created: 2007-05-06  |  Updated: 2007-05-10  |  Article URL http://www.symantec.com/docs/TECH29586
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Article Type
Technical Solution

Issue



Recovery Solution Server service receives a shutdown request at Server Space Management job startup.

Environment



Recovery Solution 6.2.2332

Cause



Processing of Corrupted Serialized files force Server Space Management to send a shutdown request to Recovery Solution Server service.

Solution



Note: This hotfix is a cumulative hotfix for Recovery Solution 6.2.2332. This hotfix includes Hotfix 17.

This hotfix is in the form of DSFile.dll and ServerJobs.dll which need to be applied to the Recovery Solution Server. DSFile.dll and ServerJobs.dll are uploaded to Server.zip in attachments:

  1. Stop the Recovery Solution Server service.
  2. Browse to %Program Files%\Altiris\Recovery Solution\Server folder.
  3. Replace the old DSFile.dll and ServerJobs.dll with the new ones uploaded to Server.zip in attachments.
  4. Restart the Recovery Solution Server service.

Attachments

Server.zip (578 kBytes)

Legacy ID



34765


Article URL http://www.symantec.com/docs/TECH29586


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