Error, "Failed to extract files from layer. Return code: 1010" when trying to push a .vsa file from Notification Server

Article:TECH30239  |  Created: 2007-05-24  |  Updated: 2007-11-20  |  Article URL http://www.symantec.com/docs/TECH30239
Article Type
Technical Solution

Issue



When trying to push a .vsa file from the Notification Server, it is failing with the following error message:

<ScenarioGUID>{099C620F-49FB-44F0-9DF8-E9214CB095F5}</ScenarioGUID><body><SVEvent><C0>{}</C0><C1></C1><C2>Import</C2><C3>Failure.</C3><C4>Failed to extract files from layer. Return code: 1010. Archive: C:\Program Files\Altiris\Altiris Agent\Software Delivery\{ebdaf22e-3553-4c67-9d1d-b4d61c6edc58}\Cache\Filename.vsa</C4></SVEvent></body><TimeGenerated>20070517114303.773000+360</TimeGenerated>

When I check the location where the the VSA package should have been downloaded to (C:\Program Files\Altiris\Altiris Agent\Software Delivery\<GUID>\Cache\), the .vsa file is not there.


Environment



 


Cause



This is being cause by the way the SVS agent is trying to download the VSA package.

On the Notification Server Console, when you go to the Configuration tab > Altiris Agent > Altiris Agent Configuration > All Desktop computers (excluding Package Servers) then on the right-hand side under Download and Execute Options, the option Run from the server if bandwidth is above is enabled, but the SVS agent is not able to utilize this option.

The command line in the SVS delivery package is written to expect the .vsa file to be on the local hard drive in the software delivery cache folders. If the command line is run without first downloading the file, these errors occur.


Solution



Change the configuration from Run from the server if bandwidth is above to Download and run locally if bandwidth is above.

This will ensure the Altiris Agent downloads the VSA package locally before the command is run; then the SVS agent will be able to execute it without problems.

If the problem persists after you have done the above change, contact Altiris Support Services.

Legacy ID



35129


Article URL http://www.symantec.com/docs/TECH30239


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