KNOWN ISSUE: Crash occurs when a Web site has not been selected on the IIS Existing Web Site dialog

Article:TECH30388  |  Created: 2007-05-29  |  Updated: 2007-06-06  |  Article URL http://www.symantec.com/docs/TECH30388
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Article Type
Technical Solution

Product(s)

Environment

Languages

Problem



The Next button on the IIS Existing Web Site dialog  is enabled even though a Web site has not been selected. If the user continues through the installation without making a selection, the installation will crash.

To duplicate follow these steps (ensure that more than the default Web site exists on the server before installing and that Hotfix KB_32745_Hotfix.exe is installed on a computer with Wise Installation Studio/Express or Wise Package Studio):
  1. Create a Web Application installation. 
  2. Add a virtual Directory.
  3. Select the Virtual Directory and then the Details button.
  4. Select Web Site UI.
  5. Select Display Runtime UI.

When installing the MSI, do not select a Web site. You will see the Next button is enabled but only an outline appears around the default website. Click Next. The installation crashes with a fatal error. 


Environment



Wise Installation Studio 7
Wise Package Studio 7 SP2
Windows Server 2003

Cause



No Web site is selected which causes the crash.

Solution



Workaround: Ensure that the user selects a Web site on the IIS_Existing_Website dialog by following the steps below:

  1. On the IIS_Existing_Website dialog, double-click on the Next button and deselect the Enabled checkbox.
  2. Select the Conditions tab.
  3. Select Add.
  4. Select Enable the Contol from the Action drop-down.
  5. In the Condition field, enter enter WISEWEBSITES_SITE_DESC_LIST >0.

If the user selects any of the Web sites listed in the IIS_Existing_Website dialog, the WISEWEBSITES_SITE_DESC_LIST will be populated with a number and the Next button will be enabled.

Supplemental Materials

SourceDEFECT
ValueLB 59459
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID



35185


Article URL http://www.symantec.com/docs/TECH30388


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