Wise Installation Studio crashes when attempting to access it after installing
| Article:TECH30830 | | | Created: 2007-06-08 | | | Updated: 2007-09-18 | | | Article URL http://www.symantec.com/docs/TECH30830 |
Problem
After I install Wise Installation Studio, it crashes when I attempt to get into the product.
Environment
Microsoft Windows* XP SP2
Cause
Unknown
Solution
If you have already installed and the application is crashing, perform the following steps:
- Uninstall Wise Installation Studio.
- Delete the HKEY_CURRENT_USER\Software\Wise Solutions registry.
- Turn off your antivirus software and/or firewall (temporarily disable).
- Re-install Wise Installation Studio.
- Restart your antivirus software and/or firewall.
Legacy ID
35380
Article URL http://www.symantec.com/docs/TECH30830
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Thank you.