KNOWN ISSUE: Error occurs in the Altiris log if the daily schedule runs prior to an import of data from Altiris Connector 6.5

Article:TECH31863  |  Created: 2007-07-08  |  Updated: 2007-07-19  |  Article URL http://www.symantec.com/docs/TECH31863
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Article Type
Technical Solution


Issue



An error occurs in the Altiris log if the Daily Schedule runs prior to an import of data occuring from Altiris Connector 6.5.

The error will show as:

Source: Altiris.NS.Scheduling.Schedule.OnSchedule
Description: Failed to process shared schedule for item 'Log File Purge Policy'. Exception: The specified log file directory 'C:\Program Files\Altiris\Connector\ImportReports' does not exist


Environment



Altiris Connector 6.5

Cause



This happens due to the folder ImportReports not being created yet in the path C:\Program Files\Altiris\Connector\.

Solution



To remedy this problem, as soon as Data Connector 6.5 is installed (either via a clean install or after an upgrade), if a user creates a folder called ImportReports in the path C:\Program Files\Altiris\Connector\, the error will not occur in the Altiris Log when the Daily Schedule runs.

Alternatively, if a user does an import of data from DataConnector straight after install, the error will not occur as the folder ImportReports is created when an import of data occurs.

Supplemental Materials

SourceDEFECT
ValueSYD 31008
DescriptionLogged in sydd2 (Altiris - Sydney) database

Legacy ID



36068


Article URL http://www.symantec.com/docs/TECH31863


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