Jobs fail with a "License Violation" and report "the evaluation period has expired" OR "0xe0009418 - Access to a device was not authorized with this edition of Backup Exec" even though a valid serial number is installed.
| Article:TECH32517 | | | Created: 2010-01-02 | | | Updated: 2011-11-14 | | | Article URL http://www.symantec.com/docs/TECH32517 |
Problem
Jobs fail with a "License Violation" and report "the evaluation period has expired" OR "0xe0009418 - Access to a device was not authorized with this edition of Backup Exec" even though a valid serial number is installed.
Error
V-79-57344-33230: a00081ce HEX - The software evaluation period has expired.
V-79-57344-37912: Oxe0009418 - Access to a device was not authorised with this edition of Backup Exec
The job log will report the following failure (Figure 1).
Figure1
Cause
This may occur for various reasons, upgrading to newer version of Backup Exec, updating Microsoft Windows security patches and reinstalling the licenses.
Solution
For 11x Navigate to C:\%WinDir%\ and for 12x navigate to C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec copy the file besernum.xml to your desktop.
If 11x follow the below steps:
2. Click Next on the Welcome screen
If Backup Exec 12x or above, go to the Tools menu and select Install options and license keys on this media server
2. Click on Import and navigate to the besernum.xml file copied to the desktop. This will reinstall all your existing serial numbers. Once imported, click Next.
3. Click Next and Install to complete the serial number installation.
|
|
| Source | UMI |
| Value | V-79-57344-33230 |
| Description | The software evaluation period has expired. |
| Source | UMI |
| Value | V-79-57344-37912 |
| Description | Final error: Oxe0009418 - Access to a device was not authorised with this edition of Backup Exec. |
| Source | Error Code |
| Value | 0xe0009418 |
| Description | Access to a device was not authorised with this edition of Backup Exec |
| Source | Error Code |
| Value | a00081ce |
| Description | The software evaluation period has expired. |
Related Articles
Legacy ID
268565
Article URL http://www.symantec.com/docs/TECH32517
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