The New button to create custom metrics is disabled

Article:TECH32915  |  Created: 2007-08-03  |  Updated: 2008-02-05  |  Article URL http://www.symantec.com/docs/TECH32915
Article Type
Technical Solution


Issue



When accessing Altiris Console > Tasks > Monitoring > Monitor Solution > Manage Metrics to create a new metric, the button for creating a new metric is disabled.

Environment



Monitor Solution 6.0

Any of the following Monitor Packs installed are the following:

  • Monitor Solution for Altiris Infrastructure
  • Monitor Solution for Dell Servers
  • Monitor Solution for Microsoft Exchange Server
  • Monitor Solution for Microsoft SQL Server

But Monitor Solution for Servers is not installed.


Cause



The feature for creating new metrics is only enabled if "Altiris Monitor Solution for Servers" is installed and properly licensed.

Solution



You must install and license "Monitor Solution for Servers" in order to create custom metrics.


Legacy ID



36648


Article URL http://www.symantec.com/docs/TECH32915


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