NS Console Error: "Data for the page you are currently viewing has expired. The url below will reload into the console and all user entered data will be lost."

Article:TECH33248  |  Created: 2005-11-09  |  Updated: 2014-04-30  |  Article URL http://www.symantec.com/docs/TECH33248
Article Type
Technical Solution


Issue



When running a report, or when the NS console has sat idle for a time, a "Microsoft Internet Explorer" box will occasionally pop up with the following content:
 
Data for the page you are currently viewing has expired. The url below will reload into the console and all user entered data will be lost.

 


Environment



Notification Server 6.0.5287
Symantec Management Platform 7.0
Symantec Management Platform 7.1+
Symantec Management Platform 7.5


Cause



There are at least 2 different causes for this error message:

1) IIS settings for the Altiris published web page are set to allow content to expire.

2) There is a DNS Issue with the Server name alias


Solution



Resolution 1:
- Open the IIS Manager from Administrative Tools.
- Browse down to the Default Web site, which should be under " Web Sites > Default Web Site"
- Highlight the Altiris virtual website, right-click, and select Properties.
- Click on the HTTP Headers tab.
- Uncheck the option “Enable content expiration”. Or set the "Expire after" value to a longer time period.

 

This should disable content expiration on the Altiris virtual and child websites.

Resolution 2:
- Use an IP address to access the Notification Server.
 



Legacy ID



3698


Article URL http://www.symantec.com/docs/TECH33248


Terms of use for this information are found in Legal Notices