HotFix 3: Recovery Server crash at startup in Microsoft Load-Balanced cluster configuration

Article:TECH33513  |  Created: 2007-08-15  |  Updated: 2007-08-21  |  Article URL http://www.symantec.com/docs/TECH33513
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Article Type
Technical Solution

Issue



After installation or upgrade, Recovery Solution server service crashes at startup:

Error         1000   8/6/2007 4:35:16 PM     Application Error SERVER      None            N/A                  Faulting application AeXVault.exe, version 6.20.2760.0, faulting module LBCtrl.dll, version 6.20.2760.0, fault address 0x0000ff24.


Environment



Recovery Solution 6.2.2760 (SP2)
Microsoft Load Balancer*

Solution



The hotfix includes LBCtrl.dll.

The binary attached to this article needs to be applied to all Recovery Solution servers:

  1. Browse to the %Program Files%\Altiris\Recovery Solution\Server folder.
  2. Replace old LBCtrl.dll with the new one.
  3. Start Recovery Solution server service.


Legacy ID



37490


Article URL http://www.symantec.com/docs/TECH33513


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