KNOWN ISSUE: Carbon Copy session where user1 has been terminated

Article:TECH33759  |  Created: 2007-08-22  |  Updated: 2010-11-26  |  Article URL http://www.symantec.com/docs/TECH33759
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Article Type
Technical Solution

Issue



Carbon Copy session with user1 has been terminated.


Environment



Carbon Copy Solution 6.1.2003, 6.2.1144


Cause



In the previous version of the Carbon Copy, the user1 pop-up message was shown in case of a port scan or telnet hitting port 1680. This message was shown as the port scan nor telnet provide Carbon Copy login credentials to identify a user. In the new 6.2 version, the user identification thread was moved after the authentication. The User1 means that no login credentials were provided to identify a user.


Solution



Make sure that you have enabled the "No Reboot - Carbon Copy Agent Upgrade" policy from the Configuration tab and the policy is targeting the "Altiris Agents Requiring Carbon Copy Upgrade".


Supplemental Materials

ValueNOR 14955
Description

Logged in alt255 (Altiris - Norwood) database


Legacy ID



37613


Article URL http://www.symantec.com/docs/TECH33759


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