KNOWN ISSUE: Software Portal hangs—there is a Viewstate error in the Server log file when a request is made

Article:TECH33773

Created: 2007-08-22

Updated: 2008-08-14

Article URL http://www.symantec.com/docs/TECH33773

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Article Type
Technical Solution

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Problem

When a request is made from the Software Portal, it hangs and errors out. The following errors are recorded in the Server log file:

Priority: 1
Date: 07/24/2007 2:18:12 PM
Tick Count: 745041250
Host Name: NSSERVER
Process: w3wp.exe (7208)
Thread ID: 2284
Module: AltirisNativeHelper.dll
Source: global.asax
Description: Unhandled exception.  Type=System.Web.HttpException Msg=Invalid_Viewstate_Client_Disconnected
       Client IP: 10.169.200.54
       Port: 2461
       User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; STIE60-021004; STIE60-020212; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.1)
       ViewState: Very log string of numbers
Http-Referer: http://<NSFQDN>/Altiris/SWD/SWDWin32/SWPortal/Portal/TreeView.aspx?MachineGuid=<GUID>&MachineName=REQUESTOR&Platform=Win32&MaxAllowedRequests=5
       Path: /Altiris/SWD/SWDWin32/SWPortal/Portal/TreeView.aspx.
StackTrace=
   at System.Web.UI.Page.LoadPageStateFromPersistenceMedium()
   at System.Web.UI.Page.LoadPageViewState()
   at System.Web.UI.Page.ProcessRequestMain()

Inner exception.  Type=System.FormatException Msg=Invalid length for a Base-64 char array.

Priority: 1
Date: 07/24/2007 2:33:06 PM
Tick Count: 745935296
Host Name: NSSERVER
Process: w3wp.exe (7208)
Thread ID: 5716
Module: AltirisNativeHelper.dll
Source: global.asax
Description: Unhandled exception.  Type=System.InvalidOperationException Msg=Request format is unrecognized.
StackTrace=
   at System.Web.Services.Protocols.WebServiceHandlerFactory.CoreGetHandler(Type type, HttpContext context, HttpRequest request, HttpResponse response)
   at System.Web.Services.Protocols.WebServiceHandlerFactory.GetHandler(HttpContext context, String verb, String url, String filePath)
   at System.Web.HttpApplication.MapHttpHandler(HttpContext context, String requestType, String path, String pathTranslated, Boolean useAppConfig)
   at System.Web.MapHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

We've also seen other synptoms such as a hanged portal, page cannot be found, timeouts, and others that this hotfix has resolved.

Environment

Notification Server 6.0 SP3 R4
Software Delivery Solution 6.1 SP2 SP3

Cause

The number of objects in the Software Portal under certain stressed environments can cause this error. Replication of this error took considerably more items in a testing environment than what customers have seen. This is a defect in the buffer used to enumerate the portal objects.

Solution

The hotfix that resolves this issue is available. It can be downloaded by clicking on the link in the right-side pane. To apply, simply execute on the Notification Server system.

Attachments

Altiris_SoftwareDelivery_6_1_SP3_KB37620.exe (617 kBytes)

Supplemental Materials

Source	DEFECT
Value	LB 61129
Description	Logged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID

37620