KNOWN ISSUE: Inv_Ownership_Details and Inv_Cost_Center_Ownership tables not updated with Barcode Quick Scan or Receiving pages

Article:TECH33984  |  Created: 2007-08-28  |  Updated: 2007-09-11  |  Article URL http://www.symantec.com/docs/TECH33984
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Article Type
Technical Solution


Issue



Cost Center and Owner information is not visible in the CMDB edit resource pages if the Cost Center or Owner associations were created with a new Asset on the Barcode Receiving console page, or updating an Asset from the Barcode Quick Scan console page.

Environment



Barcode 6.6 SP2
CMDB Solution 6.5


Cause



This is because these Barcode pages do not update the new Inv_Ownership_Details and Inv_Cost_Center_Ownership tables in CMDB Solution 6.5.

Solution



Workaround:

In CMDB Solution 6.5, there is an "Clean Ownership Task" which is scheduled to run by default each day at 10:00 a.m. This task will create the necessary table entries for the Owner and Cost Center assocations to appear in the resource edit pages.

This task can also be manually executed after using Barcode so that these associations will be visible.

Supplemental Materials

SourceDEFECT
ValueSYD 31399
DescriptionLogged in sydd2 (Altiris - Sydney) database

Legacy ID



37725


Article URL http://www.symantec.com/docs/TECH33984


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