Monitor Solution agent continues to generate alerts despite status

Article:TECH34107  |  Created: 2007-08-30  |  Updated: 2007-09-11  |  Article URL http://www.symantec.com/docs/TECH34107
Article Type
Technical Solution


Issue



When Asset Control is used to set the status of an asset from "Active" to "Retired" this triggers several purge functions within Notification Server to remove the computer from active management. This allows the computer to still be kept in the database for historical tracking but not consume licenses or generate alerts or other standard Altiris Management Tasks.

Monitor Solution and Site Monitor continue to send alerts for computers regardless of which Status the computer is set for. Monitor Solution should stop sending Alerts when the status is set to Disposed, Retired, or Returned to Lessor.


Solution



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Legacy ID



37802


Article URL http://www.symantec.com/docs/TECH34107


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