KNOWN ISSUE: Emails from inboxes are not assigning contacts

Article:TECH35055  |  Created: 2007-09-21  |  Updated: 2009-12-17  |  Article URL http://www.symantec.com/docs/TECH35055
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Article Type
Technical Solution

Issue



Emails from inboxes get created without associating the known contact with the incident.

Environment



Helpdesk Solution 6.0 SP4

Cause



The same email address is eing used for more than one of the Helpdesk Solution queues.

Solution



Either remove the email address from the queue or append a ";" to the email address in the queue.  

This will make it so there is not an exact match to the queues to the incoming email address but will still allow the notifications for the queue to work as expected.

Supplemental Materials

SourceDEFECT
ValueABQ 3654
DescriptionLogged in abqdc01 (Altiris - Albuquerque) database

Legacy ID



38254


Article URL http://www.symantec.com/docs/TECH35055


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