KNOWN ISSUE: Emails from inboxes are not assigning contacts

Article:TECH35055  |  Created: 2007-09-21  |  Updated: 2009-12-17  |  Article URL
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Article Type
Technical Solution


Emails from inboxes get created without associating the known contact with the incident.


Helpdesk Solution 6.0 SP4


The same email address is eing used for more than one of the Helpdesk Solution queues.


Either remove the email address from the queue or append a ";" to the email address in the queue.  

This will make it so there is not an exact match to the queues to the incoming email address but will still allow the notifications for the queue to work as expected.

Supplemental Materials

ValueABQ 3654
DescriptionLogged in abqdc01 (Altiris - Albuquerque) database

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