KNOWN ISSUE: Computer hangs at startup after installing the Dell Client Manager Agent

Article:TECH35209  |  Created: 2007-09-25  |  Updated: 2007-09-26  |  Article URL http://www.symantec.com/docs/TECH35209
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Article Type
Technical Solution

Issue



After the Dell Client Manager is rolled out to client computers, they hang for a minute or so at startup. This can also happen when Dell Client Manager jobs are being processed.

Environment



Dell Client Manager 2.x
Dell OpenManage Client Instrumentation 7.5
Dell Client Manager supported Dell computer with a BIOS password

Cause



When OMCI passes the BIOS password, it can take up to 2 minutes to receive a response. This can cause the mouse and keyboard to stop working during that time.

Solution



The issue is in two components, Dell Client Manager and Dell OMCI.  The issue with Dell OMCI  is fixed with KB40856.

The issue will still be observed if you have the BIOS password set on the monitoring policy in Dell Client Manager.  As a workaround clear the BIOS password in this page. The issue with this page will be resolved in a future version of Dell Client Manager.


Supplemental Materials

SourceDEFECT
ValueTLN 24251
DescriptionLogged in tlndev (Altiris - Talinn) database

Legacy ID



38315


Article URL http://www.symantec.com/docs/TECH35209


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