Backup or restore of Unix or Linux server fails with Authentication failed on connection to the server

Article:TECH35475  |  Created: 2004-01-17  |  Updated: 2014-05-14  |  Article URL http://www.symantec.com/docs/TECH35475
Article Type
Technical Solution

Product(s)

Issue



Backup or restore of Unix or Linux server fails with error "Final error: 0xe000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly" even though the logon account has sufficient rights on the Unix/Linux machine.

 


Error



A backup job of Unix/Linux server fails with error shown below in the figure.

Warning: Media servers cannot completely protect remote Windows-based servers or workstations unless the backup exec remote agent is installed and running on each remote Windows-based servers or workstations to be protected. Data loss can occur if the remote agent  is not running while backing up remote Windows-based computers.

Please refer to the documentation or online help for more information.
Access is denied to Remote Agent. Check the login account  for the specified device.

 

This happens even though the logon account has sufficient privileges on the Unix/Linux server.

The following error is logged in the RALUS debug

b26e3bb0 Wed : ERROR: ndmpdConfigGetHostInfo: uname error.

and SGMON shows the following

beremote: [4088]  WARNING: MSNetEstablishConnection error 1326 from WNetAddConnection2 for connection to \\node1
beremote: [4088]  ERROR: CreateBSD: Access denied to remote agent \, returning NDMP_PERMISSION_ERR
beremote: [4088]  startBackup: CreateBSD() failed!

 


Cause



The above issue is observed when Backup Exec is unable to connect to the Unix/Linux server due to wrong entries in the HOSTS file and/or RESOLV.CONF file.
 


Solution



In order to resolve the error perform the following steps:

1. Remove extra or wrong entries of the Unix/Linux server from the /etc/hosts file
2. Confirm that the output of the hostname command at the command prompt and the hostname entry of the Unix/Linux server in the hosts file is same.
To identify the actual hostname of a unix/linux server run the command hostname as shown below.

[root@localhost]# hostname

3. Add an entry for Backup Exec Media server in the /etc/hosts file if not already present. (See Related Documents.)
4. Remove any wrong entry for the Unix/Linux server from /etc/resolv.conf file
5. Stop and restart the Backup Exec Remote Agent for Linux and Unix Servers.

Supplemental Materials

SourceError Code
Value0xe000fe29
Description

Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly.

 



Legacy ID



272987


Article URL http://www.symantec.com/docs/TECH35475


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