Archiving and/or restoring archived items does not work. One or both of the following informational messages is listed in the application log when the Storage service starts.

Article:TECH35932  |  Created: 2004-01-05  |  Updated: 2007-01-13  |  Article URL http://www.symantec.com/docs/TECH35932
Article Type
Technical Solution

Product(s)

Environment

Issue



Archiving and/or restoring archived items does not work. One or both of the following informational messages is listed in the application log when the Storage service starts.

Error



Event ID: 6634
Source: Enterprise Vault
Category: Storage Restore
Type: Information
Description:
Storage Restore is not enabled

Event ID: 6631
Source: Enterprise Vault
Category: Storage Archive
Type: Information
Description:
Storage Archive is not enabled

Solution



Check the following registry keys on the Enterprise Vault (EV) server in HKLM\SOFTWARE\KVS\Enterprise Vault\Storage.
EnableArchive
EnableExpiry
EnableFileWatch
EnableReplayIndex
EnableRestore

Reset them to 1. Restart the Storage Service.
Setting these registry DWORD values to 0 causes the Archiving/Retrieval tasks to function in Read Only mode. These registry settings are often configured this way in a batch file when customers are performing EV backups. However, these registry keys should be set to Read Only during backups only, not permanently set to Read Only.



Legacy ID



273480


Article URL http://www.symantec.com/docs/TECH35932


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