Restore job fails with error "Authentication failed on connection to the server"

Article:TECH35964  |  Created: 2006-01-18  |  Updated: 2006-01-18  |  Article URL http://www.symantec.com/docs/TECH35964
Article Type
Technical Solution

Product(s)

Environment

Problem



Restore job fails with error "Authentication failed on connection to the server"

Error



Final error: 0xa000fe29 - Authentication failed on connection to the server.
Final error category: Security Errors

Solution



A restore job fails with the error "Authentication failed on connection to the server" even if the backup is successful (Figure 1).

Figure 1
 


The following information is logged in the SGMON.Log file:

bengine:  f68 12/6/2004 15:52:38: NDMPEngine::SetupNDMPConnection():  Failed to retrieve System Login Account from BESERVER, error = -1610579488.  Returning NDMP_NOT_AUTHORIZED_ERR

This issue is observed to occur if a logon account with the description of System Logon Account is not present under the Network | Logon Accounts menu.

In order to resolve this issue, create a System Logon Account (see Related Documents for instructions on creating a System Logon Account).


Supplemental Materials

SourceError Code
Value0xa000fe29
DescriptionAuthentication failed on connection to the server.


Legacy ID



273528


Article URL http://www.symantec.com/docs/TECH35964


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