Task Server Error 'An exception occurred while attempting to process status post'

Article:TECH36503

Created: 2007-10-26

Updated: 2007-10-26

Article URL http://www.symantec.com/docs/TECH36503

Article Type
Technical Solution

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Problem

Tasks are either not received by client, or are not reporting back successfully. The Log Viewer shows the following error:

Priority: 1
Date: 10/15/2007 9:52:25 AM
Tick Count: 1548062
Host Name:
Process: w3wp.exe (2712)
Thread ID: 5472
Module: AltirisNativeHelper.dll
Source: Altiris.ClientTask.*
Description: An exception occurred while attempting to process status post. Error: System.Exception: An exception occurred while executing the request ---> System.Exception: System.InvalidOperationException: Process performance counter is disabled, so the requested operation cannot be performed.
   at System.Diagnostics.NtProcessManager.GetProcessInfos(PerformanceCounterLib library)
   at System.Diagnostics.NtProcessManager.GetProcessInfos(StringmachineName, Boolean isRemoteMachine)
   at System.Diagnostics.ProcessManager.GetProcessInfos(StringmachineName)
   at System.Diagnostics.Process.EnsureState(State state)
   at System.Diagnostics.Process.get_WorkingSet()
   at Altiris.ClientTask.Server.ClientTaskServer.ProcessPostClientStatus(Hashtable input, Hashtable& output)
   at Altiris.Core.Sockets.SecureRemoting.SecureRemotingServer.ProcessRequestObject(Object work)
   --- End of inner exception stack trace ---
   at Altiris.Core.Sockets.SecureRemoting.SecureRemotingClient.SendRequestI(String service, Hashtable input)
   at Altiris.Core.Sockets.SecureRemoting.SecureRemotingClient.SendRequest(String service, Hashtable input)
   at Altiris.ClientTask.Server.Web.WebClientApiManager.ProcessPostClientStatus(NameValueCollection queryValues, Stream requestStream, Int32
contentLength)

Environment

NS 6.0.6074 SP3 (R5)

Task Server 6.0.1356

Cause

Corrupt Microsoft profiler files.

Solution

Altiris uses the Performance Counters supplied by Microsoft in our processes. It is possible that one of the files has become corrupt. The following Microsoft article provides the steps to manually rebuild the Performance Counter files.

http://support.microsoft.com/default.aspx?kbid=300956

Please followed the steps in the document to resolve the issue

Legacy ID

38975