Monitor Solution for Altiris Infrastructure Reports not being displayed after product installation

Article:TECH36529  |  Created: 2007-10-29  |  Updated: 2007-10-29  |  Article URL http://www.symantec.com/docs/TECH36529
Article Type
Technical Solution


Issue



After installing Monitor Solution for Altiris Infrastructure, it has been found that its Reports are not being displayed in the Reports tab.

Environment



Notification Server 6.0.6074 R3 and above with MS4AI 6.0.1057

Cause



The two main report folders (Monitoring > Monitor Solution) do not get created as they will not exist in the Item table, even though the reports do exist in the Item table.

Solution



This issue is currently under investigation, but as a workaround, import the attached Reports .xml file using our ".\Altiris\Diagnostics\ImportExportUtil.exe" tool.

Attachments

MonitoringReports.zip (61 kBytes)

Legacy ID



38983


Article URL http://www.symantec.com/docs/TECH36529


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