How to install a Backup Exec hotfix or service pack without user intervention (Silent Installation)

Article:TECH36730  |  Created: 2009-01-16  |  Updated: 2013-08-07  |  Article URL http://www.symantec.com/docs/TECH36730
Article Type
Technical Solution

Product(s)

Issue



How to install a Backup Exec hotfix or service pack without user intervention (Silent Installation)


Solution



A Backup Exec (tm) hotfix or service pack contains a file named bepatch.msp. The bepatch.msp is the "master" hotfix file that delivers all the fixes onto the media server.  It can only be applied to the media server.  To install a Backup Exec hotfix or service pack without user intervention, perform the following:

 
1.  Extract the bepatch.msp file from the hotfix that was downloaded, using a third-party utility like WinZip or WinRAR
 

 
2.  Once the bepatch.msp has been extracted, open a command prompt and enter the following command:
 

 
For Backup Exec 11d and above:
 

 
cd <PATH>
 
PatchSetup.exe /UI:NONE
 

 
For Backup Exec 10d and the earlier versions:
 

 
msiexec.exe /p "<PATH>\bepatch.msp" /qn REINSTALL=ALL REINSTALLMODE=omus REBOOT=ReallySuppress
 

 
<PATH> is the path of the extracted bepatch.msp file (i.e. C:\Patch\bepatch.msp)
 

 

Note:  There will be no notification that will let the user know if the install has completed successfully or not. Refer to the BKUPINST.LOG/BKUPINST.HTM for details on how the installation completed.
In Backup Exec 10.x and 11d, the patch installation can be verified by opening the Backup Exec interface, selecting Help | About Backup Exec for Windows Servers, and clicking on Installed Updates.

When bepatch.msp is applied, it updates all the hotfix or service pack files for the agents that need to be updated. Using the default path as an example, the agent install files and patches would be stored in the following folder:

 
For Backup Exec 11d and above:
 

 
C:\Program Files\Symantec\Backup Exec\Agents\<agent name>
 

 
For Backup Exec 10d and the earlier versions:
 

 
C:\Program Files\VERITAS\Backup Exec\NT\Agents\<agent name>.
 

To obtain and install the agent patches:

 
1.  Install on the media server the hotfix or service pack downloaded from the Web
 

 
2.  Go to the directory of the agent desired to be patched (see table below).  Using the Backup Exec Remote Agent installed on a 32-bit Windows Server as an example, the default path would be the following:
 

 
For Backup Exec 11d and above:
 

 
C:\Program Files\Symantec\Backup Exec\Agents\RAWS32
 

 
For Backup Exec 10d and the earlier versions:
 

 
C:\Program Files\VERITAS\Backup Exec\NT\Agents\RANT32
 

 
3.  Copy the appropriate patch file (see table below) to the target server
 

 
4.  Apply the patch with the following command:
 

 
Msiexec.exe /p <PATH>\<PATCH> /qn REINSTALL=ALL REINSTALLMODE=omus
 

 
The Remote Agent for a 32-bit Windows Server, to continue the example, is shown below:
 

 
For Backup Exec 11d:
 

 
Msiexec.exe /p C:\Program Files\Symantec\Backup Exec\Agents\RANT32\RAWS.MSP /qn REINSTALL=ALL REINSTALLMODE=omus
 

 
For Backup Exec 10d and the earlier versions:
 

 
Msiexec.exe /p C:\Program Files\VERITAS\Backup Exec\NT\Agents\RANT32\RAWS.MSP /qn REINSTALL=ALL REINSTALLMODE=omus
 


Directory descriptions for the agents:
 

 
 
Agent Subfolder Patch File
Remote Agent for 32bit Windows Systems RANT32 RAWS.MSP
Remote Agent for IA64bit Windows Systems RANT64 RAWS64.MSP
Remote Agent for X64bit Windows Systems RANT64ex RAWSx64.MSP
Remote Agent for SAP R3 SAPR3.MSP


Macintosh OS X, Oracle, Unix, and Windows 9x/ME agents are not patched using MSP files.


Note: There will be no notification that will let the user know if the install has completed successfully or not. Refer to the BKUPINST.LOG/BKUPINST.HTM for details on how the installation completed.

 



Legacy ID



274398


Article URL http://www.symantec.com/docs/TECH36730


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