The backup of Shadow Copy Components fails with the error "0xe000fed1 - A failure occurred querying the Writer status. Volume shadow copy service error: Writer Removable storage manager did not respond to a GatherWriterStatus call."

Article:TECH37208  |  Created: 2009-01-28  |  Updated: 2013-08-22  |  Article URL http://www.symantec.com/docs/TECH37208
Article Type
Technical Solution

Product(s)

Issue



The backup of Shadow Copy Components fails with the error "0xe000fed1 - A failure occurred querying the Writer status. Volume shadow copy service error: Writer Removable storage manager did not respond to a GatherWriterStatus call."


Error



Writer Removable storage manager did not respond to a GatherWriterStatus call.

Details:
The backup of a Windows 2003 server fails with the above-mentioned error.

Exact Error Message

Backup- SERVERAOFO: Initialization failure on: "Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.

Writer Name: Removable Storage Manager, Writer ID: {5D3C3E01-0297-445B-AA81-A48D7151E235}, Last error: 0x80042319, State: Failed during freeze operation (9).  Consult your Microsoft documentation for details. Check the Windows Event Viewer for corresponding application or system errors.

This error usually occurs if the Volume Shadow Copy Service fails to initialize Removable Storage Service.

The application log shows the following error: Application log error  (Figure1):
 
Volume shadow copy service error: Writer Removable storage manager did not respond to a GatherWriterStatus call.

Figure 1
 

 

 
 
 The system log shows Event ID 15. System log error (Figure 2).
 
Figure 2
 
 

Cause



This issue can occur if the internal Removable Storage Manager (RSM) database is corrupted.  


Solution



To resolve this issue, please refer to the TechNote listed in the Related Documents section along with the Microsoft articles shown below.
 
Problems with a Damaged Removable Storage Manager Database
 
Error Message "Access Denied to Tape Media" When You Start Windows 2000 Backup
 

Supplemental Materials

SourceError Code
Value0xE000FED1
Description

A failure occurred querying the Writer status.


SourceEvent ID
Value12301
Description

Volume shadow copy service error: Writer Removable storage manager did not respond to a GatherWriterStatus call


SourceEvent ID
Value15
Description

RSM cannot manage library Tape0. The database is corrupt.


SourceUMI
ValueV-79-57344-65233
Description

 A failure occurred querying the Writer status.



Legacy ID



274993


Article URL http://www.symantec.com/docs/TECH37208


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