Backup Exec Remote Agent for Windows Servers service fails to start, with the error: "Error 3: The system cannot find the path specified."

Article:TECH37255  |  Created: 2005-01-06  |  Updated: 2014-04-25  |  Article URL http://www.symantec.com/docs/TECH37255
Article Type
Technical Solution

Product(s)

Issue



Unable to start Backup exec Remote Agent for Windows Servers service. Reporting an Error : "Error 3: The system cannot find the path specified."


Error



Could not start the Backup Exec Remote Agent for Windows Servers service on Local Computer.
Error 3: The system cannot find the path specified.

Backup Exec (tm) Remote Agent for Windows Servers service fails to start, with the error:

Figure 1
  
 

 


Cause



This issue may occur for the following reasons:

a. The executable beremote.exe is missing.
b. The path to the executable is not set correctly for the Backup Exec Remote Agent service.
c. Port 10000 is being used by some other application.
 


Solution



 
Please follow the steps given below in order to resolve the above issue:

a. Verify the existence of the following directories on the server which hosts the Remote Agent:
C:\Program Files\Symantec\Backup Exec\RAWS

If the Backup Exec or RAWS directory is missing, the Remote Agent should be reinstalled. (For more information, please refer to the Related Documents section of this TechNote).


b. Check whether the path to the executable for the Backup Exec Remote Agent service is shown correctly

1.  To check this, go to Start | Run and type services.msc to open the SERVICES console

2.  Right-click the Backup Exec Remote Agent for Windows Servers service and select Properties (Figure 2)

Figure 2

 

3. Verify that the Path to executable: exists and is the same as shown in step "a"

If not, then change the value of Path to executable by following the steps given below:

1. Open REGEDIT
 
2. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelator
 
3. Modify the ImagePath key to show the correct path (Figure 3)

Figure 3

 

 Warning: Incorrect use of the Windows Registry Editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 
c. Port 10000 is being used by some other application.

To check if any other application is using port 10000, go to Start | Run and type CMD to open a command prompt window.

Type the command netstat -a and press <Enter>.

If there is any entry for port 10000 in the output, then it means that the port 10000 is being used by another application on the same server.

To change the Network Data Management Protocol (NDMP) port, refer to the Related Documents section of this TechNote.
 
 Solution 2 : Repair Backup Exec 
 

Supplemental Materials

SourceError Code
Value3
Description

Error 3: The system cannot find the path specified."



Legacy ID



275054


Article URL http://www.symantec.com/docs/TECH37255


Terms of use for this information are found in Legal Notices