Please follow the steps given below in order to resolve the above issue:

a. Verify the existence of the following directories on the server which hosts the Remote Agent:
C:\Program Files\Symantec\Backup Exec\RAWS

If the Backup Exec or RAWS directory is missing, the Remote Agent should be reinstalled. (For more information, please refer to the Related Documents section of this TechNote).


b. Check whether the path to the executable for the Backup Exec Remote Agent service is shown correctly

1.  To check this, go to Start | Run and type services.msc to open the SERVICES console

2.  Right-click the Backup Exec Remote Agent for Windows Servers service and select Properties (Figure 2)

Figure 2

 

3. Verify that the Path to executable: exists and is the same as shown in step "a"

If not, then change the value of Path to executable by following the steps given below:

1. Open REGEDIT
 

2. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelator
 

3. Modify the ImagePath key to show the correct path (Figure 3)

Figure 3

 

 

Warning: Incorrect use of the Windows Registry Editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 

c. Port 10000 is being used by some other application.

To check if any other application is using port 10000, go to Start | Run and type CMD to open a command prompt window.

Type the command netstat -a and press <Enter>.

If there is any entry for port 10000 in the output, then it means that the port 10000 is being used by another application on the same server.

To change the Network Data Management Protocol (NDMP) port, refer to the Related Documents section of this TechNote.

 

 

Solution 2 : Repair Backup Exec