KNOWN ISSUE: The Real-Time tab sometimes connects to the first responding Domain Controller instead of targeted system

Article:TECH37550  |  Created: 2007-12-04  |  Updated: 2008-06-18  |  Article URL http://www.symantec.com/docs/TECH37550
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Article Type
Technical Solution


Issue



With Real-Time System Manager Solution 6.3, the Real-Time tab sometimes attempts to connect to the first responding Domain Controller instead of the targeted system. This can also cause a "Can't establish connection. Provided credentials are not valid." error if WMI on the Domain Controller is not accessible remotely.

Environment



Notification Server 6.0 SP3 R4 and later
Real-Time System Manager Solution 6.3

Cause



Real-Time System Manager Solution was updated in version 6.3 to prefer the FQDN over other contact methods, such as the IP address. Sometimes the FQDN fetched by Real-Time System Manager Solution only shows the suffix, such as Altiris.com. By trying to connect to only Altiris.com, the Domain Controller shows up.

Solution



Using the IP address explicitly will resolve the issue. This can be done launching the Real-Time tab from the Altiris Console under View > Solutions > Real-Time Console Infrastructure > Tools > and click on 'Manage'. 

This issue will be addressed in the next full version of Real-Time System Manager Solution (possibly 7.0).

Note: If the incomplete FQDN entries are populated via an AD Import Rule, please refer to Article ID: 42474 "After AD Import, the Full Qualified Domain Name (FQDN) in the Inv_AeX_AC_Location table is incomplete".


Supplemental Materials

SourceDEFECT
ValueTLN 24867
DescriptionLogged in tlndev (Altiris - Talinn) database


Legacy ID



39487


Article URL http://www.symantec.com/docs/TECH37550


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