Backup job fails with error 0xe000fec2 - A failure occurred accessing the SnapShot handle

Article:TECH37553  |  Created: 2005-01-25  |  Updated: 2013-02-19  |  Article URL http://www.symantec.com/docs/TECH37553
Article Type
Technical Solution

Product(s)

Issue



Backup job fails with error "V-79-57344-65218 - A failure occurred accessing the SnapShot handle" and with error "0xe000fec2 - A failure occurred accessing the SnapShot handle"


Error



Backup job log shows:

Final error: 0xe000fec2 - A failure occurred accessing the SnapShot handle

V-79-57344-65218

The backup job log also returns the following information:
AOFO: Initialization failure on: "\\Server Name\". Advanced Open File Option used: No.

AOFO: Your evaluation copy of the Advanced Open File Option has expired. To  obtain a license for the Open File Option product, contact your Backup Exec solution provider. The backup will continue without using the Advanced Open File Option.

UMI Code :V-79-57344-34074

UMI Code :V-79-57344-33235

 


Cause



This error may occur when Use Advanced Open File Option is selected in the backup job properties, however the Advanced Open File Option (AOFO) is either not licensed within the product, or the target system does not have the AOFO software installed.

 


Solution



To resolve this issue, perform one of the following:

1.  Add valid serial numbers for Advanced Open File Option on the Backup Exec (tm) media server (see the Related Documents section for more information)

2.  Install the Advanced Open File Option on the system to be backed up before running the backup job (see the Related Documents section for more information)

3.  Clear the Advanced Open File Option check box from the backup job properties and then run the backup job (Figure 1) without the Advanced Open File Option.

Figure 1
 

 
Note: If AOFO is disabled in the backup job properties, select the option other than "with a lock" or "without a lock" under Backup Job Properties | Advanced | Open file backup when Advanced Open File Option (AOFO) is not used and recreate the backup job to avoid this error. 
 
Note: For Backup Exec version 12.0 and above, Advanced Open File Option (AOFO) is free. Make sure the AOFO option is installed on the target server and enabled in the backup job.

Supplemental Materials

SourceUMI
ValueV-79-57344-65218
Description

A failure occurred accessing the SnapShot handle


SourceError Code
Value0xe000fec2
Description

A failure occurred accessing the SnapShot handle


SourceUMI
ValueV-79-57344-34074
Description

SnapShot not taken because evaluation period has expired.


SourceError Code
Value0xE000851A
Description

SnapShot not taken because evaluation period has expired.


SourceUMI
ValueV-79-57344-33235
Description

Not authorized to run an Open File Operation.


SourceError Code
Value0xE00081D3
Description

Not authorized to run an Open File Operation.



Legacy ID



275397


Article URL http://www.symantec.com/docs/TECH37553


Terms of use for this information are found in Legal Notices