What are the different communication statuses displayed on the "Media Servers" pane using the Central Administration Server Option (CASO), and what do they mean?

Article:TECH37862  |  Created: 2005-01-16  |  Updated: 2013-09-10  |  Article URL http://www.symantec.com/docs/TECH37862
Article Type
Technical Solution


Issue



What are the different communication statuses displayed on the "Media Servers" pane using the Central Administration Server Option (CASO), and what do they mean?.


Solution



Different statuses are displayed on the Media Servers pane on the Central Administration Server (CAS) (Figure 1) depending on the availability of the Managed Media Server in a CASO environment.

Figure1
 


The amount of time that Backup Exec (tm) software waits before changing the Managed Media server (MMS) status if it becomes unresponsive can be customized (Figure 2).

These Managed Media Server specific settings can be changed by right-clicking on the Managed Media Server name in the Media Servers pane on the CAS server:

Media Servers  | Managed Media Server | Properties | Configuration

Figure 2
 


The configuration settings use time thresholds, which, if exceeded, change the Managed Media Server statuses that are reported to the Central Administration Server. These statuses include Stalled and No Communication.


When a Managed Media Server status changes to Stalled or No Communication, the Central Administration Server changes the way it handles present and future jobs delegated to the stalled Managed Media Server.


The different statuses that may be displayed are:

1. Enabled: The MMS server is active and communicating with CAS. Jobs should be running normally.

2. Disabled: The communications between CAS and MMS are manually stopped. No new jobs will be dispatched to MMS. The user must stop all jobs for the MMS in question.

This action may be taken to reduce the traffic at the CAS server.


3. Stalled: This status indicates that there has been no communication from the MMS server to the CAS server within the first threshold limit ( 5 minutes is the default but it can be changed). This status may be the result of networking and/or communication issues.


4. No Communication: This status indicates that the "upper threshold" for communication has been reached (i.e. 15 minutes after the Stalled status is reported is the "default" setting).An abort request is sent to the MMS for the active jobs. On the CAS server, the job will then enter the Ready status and be sent to another available MMS. Only MMS servers that are online are considered as candidates for a job.

 


Legacy ID



275770


Article URL http://www.symantec.com/docs/TECH37862


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