"Access Denied" error when attempting to access the Usage.asp page

Article:TECH37883  |  Created: 2005-01-17  |  Updated: 2012-03-22  |  Article URL http://www.symantec.com/docs/TECH37883
Article Type
Technical Solution

Product(s)

Environment

Problem



"Access Denied" error when attempting to access the Usage.asp page


Error



Access denied


Solution



Overview:
The technology provided by the Windows operating system and the applications involved dictates the way queries are passed across servers and the fact that it is not possible to forward the login credentials using Integrated Windows authentication (IWA).  Integrated Windows authentication has to be unchecked and Basic authentication enabled for the listvaults.asp and usage.asp pages. By default only the VSA has access to the Vault Usage Report because of permission issues between EV and the Vault Database. There can be additional access granted by using the following technote for SQL2000: http://support.veritas.com/docs/287580  and for SQL 2005 use:
2005

Resolution:
1.  On the Enterprise Vault (EV) server , open the Internet Information Services (IIS) Manager.

2.  Expand the Enterprise Vault Virtual Directory.

3.  Right-click on the properties of the usage.asp page.

4.  Click on the File Security tab.

5.  Click Edit under Authentication and access control.

6.  Uncheck Integrated Windows authentication and select only Basic authentication. (Figure 1)

Figure 1
 

7. Please do the same steps (1-6) for file listvaults.asp.

8.  Close the browser and Delete Temporary Files, Cookies from IE and then reopen it.  The usage.asp page should now be available.


For IIS7:

 
1. On the Enterprise Vault (EV) server , open the Internet Information Services (IIS) Manager.

2. Expand the Enterprise Vault Virtual Directory.
 
3. Click on Content View (Figure 2)
 
Figure 2
 
 
 
4.  Select Usage.asp then click on Switch to Features View (Figure 3)
 
 
 
5.  Usage.asp will now be listed under the Virtual Directory.  Click on this, then double click Authentication (Figure 4)
 
 
6.   Disable Windows authentication and select only Basic authentication.
 
7. Please do the same steps (1-6) for file listvaults.asp.

8. Close the browser and Delete Temporary Files, Cookies from IE and then reopen it. The usage.asp page should now be available.
 



Legacy ID



275790


Article URL http://www.symantec.com/docs/TECH37883


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