KNOWN ISSUE: When PC Transplant creates the user accounts during deployment on German machines, the Symantec AntiVirus is disabled when the newly migrated users are logged in.

Article:TECH37990  |  Created: 2007-12-17  |  Updated: 2009-03-30  |  Article URL http://www.symantec.com/docs/TECH37990
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Article Type
Technical Solution

Issue



When PC Transplant creates the user accounts during deployment on German machines, the Symantec AntiVirus is disabled when the newley migrated users are logged in.

Also it's possible to get the following message while tring to update the virus definitions:

LiveUpdate couldn't continue as some binaries are not signed by symantec, possible tampering may have occured.

Or a message saying that it could not migrate an .inf file during the execution of the PC Transplant package on the destination computer.

If the user loggs into the machine before the package is executed (allowing Windows to create the user account) the issue does not occur.


Environment



PC Transplant Solution 6.8.1032
Symantec AntiVirus Corporate 10.1.4.4000 and possible other versions of Symantec AntiVirus Corporate.

Cause



Part of the code responsible for creating user accounts was incorrectly translated.

Solution



Download and install this hotfix, then recapture your packages.

To upgrade to PCT 6.8 Hotfix 39793 (6.8.1036), download and execute PCTSetup.exe from ftp://ftp.altiris.com/Product/PCT/6.8/6.8.1036.

This hotfix also contains all the fixes contained in previous versions of PC Transplant 6.8

See article 29518 for the download locations of other versions.


Supplemental Materials

SourceDEFECT
ValueLB 63848
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database


Legacy ID



39793


Article URL http://www.symantec.com/docs/TECH37990


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