KNOWN ISSUE: PCTRTDestAgent closing down at 10 minutes on destination PC if source machine does not connect

Article:TECH38689

Created: 2008-01-22

Updated: 2008-12-11

Article URL http://www.symantec.com/docs/TECH38689

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Article Type
Technical Solution

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Problem

The PCTRTDestAgent.exe will terminate by itself if you leave it running (listening) for more than 10 minutes. (without any activity)

Environment

PC Transplant Pro 6.8 SP1 (6.8.1032)

Cause

There is a 10 minute timeout hard-coded into the destination agent.

Solution

This issue was resolved in PC Transplant 6.8.1043. See knowledgebase article 29518 for a list of the latest downloads of PC Transplant

In this new version, the automatic ten minute time-out has been removed. Instead, the default behavior is to wait indefinitely until it is either manually closed or PCTWiz on the source machine tells the agent the migration has completed.

If, for any reason, you find you need the destination to time out, there is a new command-line option for PCTRTDestAgent; -apptimeout:<n> where <n> is a whole number in minutes.

Supplemental Materials

Source	DEFECT
Value	LB 64615
Description	Logged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID

40150