KNOWN ISSUE: PCTRTDestAgent closing down at 10 minutes on destination PC if source machine does not connect

Article:TECH38689  |  Created: 2008-01-22  |  Updated: 2008-12-11  |  Article URL http://www.symantec.com/docs/TECH38689
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Article Type
Technical Solution

Issue



The PCTRTDestAgent.exe will terminate by itself if you leave it running (listening) for more than 10 minutes. (without any activity)

Environment



PC Transplant Pro 6.8 SP1 (6.8.1032)

Cause



There is a 10 minute timeout hard-coded into the destination agent.

Solution



This issue was resolved in PC Transplant 6.8.1043. See knowledgebase article 29518 for a list of the latest downloads of PC Transplant

In this new version, the automatic ten minute time-out has been removed.  Instead, the default behavior is to wait indefinitely until it is either manually closed or PCTWiz on the source machine tells the agent the migration has completed.

If, for any reason, you find you need the destination to time out, there is a new command-line option for PCTRTDestAgent; -apptimeout:<n> where <n> is a whole number in minutes.


Supplemental Materials

SourceDEFECT
ValueLB 64615
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID



40150


Article URL http://www.symantec.com/docs/TECH38689


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