Inventory, Lock, Unlock, Label, & Erase jobs do not run against a Robotic Library and "Ready; No Idle Devices are available" shows in the Job Monitor if a backup job is queued and prompting for a user to insert more media.

Article:TECH39278  |  Created: 2005-01-14  |  Updated: 2013-09-10  |  Article URL http://www.symantec.com/docs/TECH39278
Article Type
Technical Solution

Product(s)

Issue



Inventory, Lock, Unlock, Label, & Erase jobs do not run against a Robotic Library and "Ready; No Idle Devices are available" shows in the Job Monitor if a backup job is queued and prompting for a user to insert more media.


Solution



In Backup Exec 9.x and/or prior versions, if a tape was in a Robotic Library's Tape Drive and the device was active, Inventory, Lock, Unlock, Label, and Erase jobs submitted would show in a "Ready" state in the Job Monitor until the tape was ejected from the drive and the drive was idle.  Once the drive was available, Inventory, Lock, Unlock, Label, & Erase Jobs could be run, prior to responding OK to the prompt to "Insert Overwritable Media" and a job would continue.

Because of changes that have been made to the Backup Exec 10.x and later Version software code, Inventory, Lock, Unlock, Label, & Erase jobs submitted while a job is prompting for media will hang indefinitely in a "Ready; No Idle Devices are available" state in the Job Monitor until the backup job is canceled or is able to resume/complete. The display on the tape hardware will show that the device is idle and ready, even though Backup Exec believes it not to be.

For a loader without a mail slot/bar code reader, the work-around to get a job to resume that requires additional media is as follows:
 
1. Right click on the slot(s).
2. Select Import.
3. Eject the magazine.
4. Replace the tapes.
5. Right click on the slots and select Scan.

Please Note:  The work-around listed above may not function if the auto loader or robotic library door remains in a lock down state and will not open after the import command is issued.

If a library has a mail slot, the import/export commands can be issued and an initialize can be run on the loader's slots, after the media has been replaced.  It is not possible to run a label or erase job if a backup job is prompting for media.





 

Supplemental Materials

SourceETrack
Value129399
Description

No idle devices are available if current job is running to a tape device


SourceETrack
Value223717
Description

Backup job to available device is blocked from running by alert to mount media (for restore operation) in the other device


SourceETrack
Value261695
Description

Restore from a disabled or paused device blocks b2d device from restoring data until paused device job is cancelled


SourceETrack
Value267534
Description

CASO SSO - Jobs go into a ''Ready; no idle devices are available'' even though drives are available



Legacy ID



277425


Article URL http://www.symantec.com/docs/TECH39278


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