Hotfix 33: Web Based File Recovery (WBFR) page is not available

Article:TECH39354  |  Created: 2008-02-18  |  Updated: 2008-02-19  |  Article URL http://www.symantec.com/docs/TECH39354
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Article Type
Technical Solution

Issue



The Web Based File Recovery (WBFR) page frequently does not load, and recycling the WbfrAppPool under IIS resolves this problem.

Environment



Recovery Solution 6.2.2332 (SP1)

Cause



Application lock and unlock is causing WbfrAppPool in IIS to hang.

Solution



BrowseSBS.asp, global.asa, and ServerUtils.asp need to applied to Web Based File Recovery (WBFR) on the Recovery Solution Server to resolve this issue. The hotfix can be applied the following way:

  1. Stop the Recovery Solution Server Service.
  2. Stop Internet Information Services (IIS) Manager.
  3. Browse to %Program Files%\Altiris\Recovery Solution\Server\WBFR folder on Recovery Server.
  4. Replace the old BrowseSBS.asp, global.asa, and ServerUtils.asp with the new ones.
  5. Start Internet Information Services (IIS) Manager.
  6. Start the Recovery Solution Server Service.

Attachments

WBFR_HotFix.zip (4 kBytes)

Supplemental Materials

SourceDEFECT
ValueTLN 24378
DescriptionLogged in tlndev (Altiris - Talinn) database


Legacy ID



40496


Article URL http://www.symantec.com/docs/TECH39354


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