Hotfix 7: Local Recovery fails to create partition

Article:TECH39496  |  Created: 2008-02-27  |  Updated: 2008-05-12  |  Article URL http://www.symantec.com/docs/TECH39496
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Article Type
Technical Solution

Issue



Local Recovery fails to create partition with the following error:

Starting........................................................................
................................................................................
................................................................................
................................................................................
..............................................mount: special device LABEL=RSMAIN
does not exist

The Altiris Partition does not exist.

For more information, see /opt/altiris/recovery/bin/rsapp.log      
/etc/rc2: line 88: /mnt/RSstate.ini: No such file or directory

The Altiris Partition does not exist.

For more information, see /opt/altiris/recovery/bin/rsapp.log
No Altiris partition detected
Your hardware is probably unsupported
Altiris Local Recovery cannot continue


Environment



Local Recovery 6.2.2670
Local Recovery Pro 6.2.2670
Mixed Mode Recovery Solution Agent 6.2.2760

Cause



Limited Linux kernel support.

Solution



This new build of Local Mode Prerequisite Package is provided Altiris to enable a resolution this issue which supports newer hardware. This prerequisite package can be updated by reapplying the Recovery Solution Agent Local Mode Prerequisite Package Install policy, or manually specifying the location path during Local Recovery Agent setup or using the /RSLMPPackagePath command-line parameter.

The attached new build of Local Mode Prerequisite Package file can be manually updated to the “install path\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Local Mode Prerequisite Package” folder for the newer Local Recovery Agents installations.


Attachments

alrfiles2760.zip (6.8 MBytes)

Supplemental Materials

SourceDEFECT
ValueTLN 24325
DescriptionLogged in tlndev (Altiris - Talinn) database


Legacy ID



40630


Article URL http://www.symantec.com/docs/TECH39496


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