Hotfix 8: All jobs are processed very slowly by the Recovery Solution Server

Article:TECH39498  |  Created: 2008-02-27  |  Updated: 2008-05-12  |  Article URL http://www.symantec.com/docs/TECH39498
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Article Type
Technical Solution

Issue



All jobs are processed very slowly by the Recovery Solution Server.

Environment



Recovery Solution 6.2.2760

Cause



Threads synchronization issue in Recovery Server Job Queue module caused by incorrect work of CRITICAL_SECTION in some cases.

Solution



This hotfix is in the form of JobQueue.dll. It can be applied the following way:

  1. Stop the Recovery Solution Server Service.
  2. Browse to %Program Files%\Altiris\Recovery Solution\Server directory of the Recovery Solution Server.
  3. Replace the old JobQueue.dll with the new JobQueue.dll attached to this article in the Server.zip.
  4. Restart the Recovery Solution Server Service.

Attachments

Server.zip (293 kBytes)

Supplemental Materials

SourceDEFECT
ValueTLN 24511
DescriptionLogged in tlndev (Altiris - Talinn) database


Legacy ID



40632


Article URL http://www.symantec.com/docs/TECH39498


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