Error connecting to the Intel AMT Setup and Configuration Server. The underlying connection was closed: The remote name could not be resolved.

Article:TECH39500

Created: 2008-02-27

Updated: 2008-09-29

Article URL http://www.symantec.com/docs/TECH39500

Article Type
Technical Solution

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Problem

Getting an error message in the Notification Server Console for any Out of Band Management screen: Error connecting to the Intel AMT Setup and Configuration Server. The underlying connection was closed: The remote name could not be resolved.

Environment

NS 6.0 Sp3 R6
Out of Band Setup and Configuration Solution 6.2.1040

Cause

The current Service Location is not a resolvable domain name.

Solution

Change the service location from default http://XYZ.DOMAIN:80/AMTSCS to the fully qualified domain name, e.g. http://XYZ.DOMAIN.COM:80/AMTSCS and Apply the settings, and the errors should go away.

These settings are found in Altiris Console: Configuration (tab in 6.0 or view in 6.5) > Solution Settings > Out of Band Management > Configuration > Provisioning > Configuration Service Settings > Service Location.

Legacy ID

40634