Problems booting into initial deployment in Deployment Solution 6.9

Article:TECH39600

Created: 2008-03-10

Updated: 2008-06-05

Article URL http://www.symantec.com/docs/TECH39600

Article Type
Technical Solution

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Problem

PXE fails to send a computer into initial deploy when Deployment Solution is not set to use a MAC address or UUID as a primary lookup key.

Environment

Deployment Solution 6.9 or greater

Cause

In Deployment Solution 6.9, the ability was added for PXE to use multiple lookup keys to recognize computers. To determine the lookup keys, PXE now queries the SMBIOS data from the client computer's firmware. On some newer systems, this SMBIOS data may not be within a memory address range that the PXE bootstrap process can access, causing the PXE server to not be able to properly recognize the client system.

Solution

Use a primary lookup key that includes the MAC address and/or UUID. If the BIOS information is out of range, the MAC address and UUID are obtained using other methods.

Legacy ID

40835