Client Problem with HP Instant Support Health Scan

Article:TECH39651  |  Created: 2008-03-19  |  Updated: 2008-03-19  |  Article URL
Article Type
Technical Solution


When end users log onto their computers, there is an error message stating that HPAsset.exe has crashed


HP Client Manager Agent 6.2.x

HPAsset.exe 2.0.63


Altiris_HPCM (2.81 MB) resolves this issue. Follow the instructions below to download and install the hotfix.
  1. Download the hotfix from to the Notification Server with HP Client Manager 6.2 Solution installed.
  2. Extract the hotfix from the compressed file.
  3. Double-click Altiris_HPClientManager _6_2_KB35224.exe to install the hotfix for HP Client Manager Solution.
  4. Browse to Configuration > Solution Settings > Platform Administration > HP Client Manager > Client Agent Rollout .
  5. Enable the HP Client Manager Agent Upgrade task.

NOTE: This hot fix for the HP Client Manager Agent will resolve KB 35224 KNOWN ISSUE: Visual C++ Assertion error on clients and contains the previous hot fix, Altiris__HPClientManager _6_2_KB33454, documented in KB 33454

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