Client Problem with HP Instant Support Health Scan

Article:TECH39651  |  Created: 2008-03-19  |  Updated: 2008-03-19  |  Article URL http://www.symantec.com/docs/TECH39651
Article Type
Technical Solution


Issue



When end users log onto their computers, there is an error message stating that HPAsset.exe has crashed

Environment



HP Client Manager Agent 6.2.x

HPAsset.exe 2.0.63


Solution



Altiris_HPCM _6_2_KB35224.zip (2.81 MB) resolves this issue. Follow the instructions below to download and install the hotfix.
  1. Download the hotfix from ftp://ftp2.altiris.com/download/KB35224 to the Notification Server with HP Client Manager 6.2 Solution installed.
  2. Extract the hotfix from the compressed file.
  3. Double-click Altiris_HPClientManager _6_2_KB35224.exe to install the hotfix for HP Client Manager Solution.
  4. Browse to Configuration > Solution Settings > Platform Administration > HP Client Manager > Client Agent Rollout .
  5. Enable the HP Client Manager Agent Upgrade task.

NOTE: This hot fix for the HP Client Manager Agent will resolve KB 35224 KNOWN ISSUE: Visual C++ Assertion error on clients and contains the previous hot fix, Altiris__HPClientManager _6_2_KB33454, documented in KB 33454


Legacy ID



40994


Article URL http://www.symantec.com/docs/TECH39651


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