KNOWN ISSUE: ResourceKey records are not created when importing resources with the name/domain resource lookup key

Article:TECH39916  |  Created: 2008-05-02  |  Updated: 2008-05-13  |  Article URL http://www.symantec.com/docs/TECH39916
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



In Connector Solution, when importing resources such as computers, using the name/domain resource lookup key, the ResourceKeys records are not created. Because the ResourceKey records don't exist, when the Altiris agent checks in for the first time from these same computers, duplicate computer resources are created.


Environment



Altiris Connector Solution 6.5.1149
Altiris Notification Server 6.0 R7

Cause



Still under investigation.

Solution



If Inventory Solution is being used, then as a workaround, import the serial number or system number along with the other information. Then when the agents run the hardware inventory and report the serial number or asset tag, this information can be used to merge the duplicates. You will also need to implement the Inventory to Asset Synchronization policy for this to work. See 34392 for more information about this policy.

This issue should be resolved in Connector Solution 7.0.

Supplemental Materials

SourceDEFECT
ValueSYD 34382
DescriptionLogged in sydd2 (Altiris - Sydney) database

Legacy ID



41579


Article URL http://www.symantec.com/docs/TECH39916


Terms of use for this information are found in Legal Notices