KNOWN ISSUE: Computers and/or jobs disappear or the tree view collapses on refresh

Article:TECH39949  |  Created: 2008-05-08  |  Updated: 2008-07-09  |  Article URL http://www.symantec.com/docs/TECH39949
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



Computers and/or jobs in the Deployment Solution Console (not the Deployment Solution Web Console) disappear or the tree view collapses on refresh. Sometimes the refresh will occur extremely quickly and will cause the items in the console to appear to flicker.

Environment



Deployment Solution 6.9 (build 164 and 174)

Cause



This is caused due to one or more of the following:

First, in Deployment Solution 6.9, new security-related features were added that require a larger SQL query upon each console refresh.

Second, when the same user account is used to login to Deployment Solution from multiple consoles, the consoles may refresh at exactly the same time. This causes jobs and computers to appear to "disappear."


Solution



This bug is fixed in Deployment Server 6.9 SP1


Attachments

KB41648 Express.zip (4.6 MBytes)

Supplemental Materials

SourceDEFECT
ValueLB 65690
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID



41648


Article URL http://www.symantec.com/docs/TECH39949


Terms of use for this information are found in Legal Notices