Hotfix 17: FSR Wizard hangs during ISO image creation

Article:TECH39989  |  Created: 2008-05-15  |  Updated: 2008-05-15  |  Article URL http://www.symantec.com/docs/TECH39989
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution

Issue



FSR Wizard hangs during ISO image creation at some point. This does not depend on FSR media type (CD or DVD). Following error is logged in the windows application log:

28.02.2008    2:16:57    Application Error    Error    (100)    1000    N/A    SUPPORT    Faulting application DRWizard.exe, version 6.20.2760.0, faulting module DRWizard.exe, version 6.20.2760.0, fault address 0x000399d3.


Environment



Recovery Solution 6.2.2760 (SP2)

Cause



Issue is caused by buffer overflow when Full System Recovery (FSR) image tries to process a file with a path longer than 260 characters.

Solution



A fixed DRWizard.exe is attached to this article. It can be downloaded by clicking on the link to the right of this article.

To resolve the problem do the following:

  1. The fixed DRWizard.exe should be placed into \windows\Downloaded Program Files prior to FSR image creation in case you have such a problem.
  2. Note that Windows Explorer cannot be used for that purpose. You should copy the file either using a command line or some other file manager such as FAR Manager, Total Commander, etc.

Attachments

DRWizard.exe (2.4 MBytes)

Legacy ID



41728


Article URL http://www.symantec.com/docs/TECH39989


Terms of use for this information are found in Legal Notices