Hotfix 19: AeXVault.exe crash during deletion or SSM jobs

Article:TECH40016  |  Created: 2008-05-21  |  Updated: 2008-05-22  |  Article URL http://www.symantec.com/docs/TECH40016
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Article Type
Technical Solution

Issue



AeXVault.exe crashes during deletion or Server Space Management job with error: "Faulting application AeXVault.exe, version 6.20.2760.0, faulting module ServerJobs.dll, version 6.20.2760.0, fault address 0x00007a80."

Recovery Solution Server crashes during server job when a client with 4–5 million or more files is encountered. High memory usage during job (when DTF recreating) which may lead to memory allocation problems and subsequent crash.


Environment



Recovery Solution 6.2.2760 (SP2)

Cause



Recovery Solution Server fails to allocate enough memory when it processes clients with a few million files per drive.

Example: 4 million files on drive requires 1.5 GB of available server memory.


Solution



This HotFix includes HotFix #14

This HotFix is available as set of binaries and stored procedures. It can be applied in the following way:

  1. Download the attached stored procedures and binaries.

  2. Stop the Recovery Solution Server service.

  3. Execute all SQL stored procedures against Recovery Solution databases (AeXRSDatabase):
    • DeleteRawVolumeGroup.sql
    • FinishBlobSync.sql
    • GetAllBlobFileNames.sql
    • GetUnsyncFileBlocks.sql
    • MarkBlobFileFull.sql
    • RemoveUnsyncFileBlocks.sql
    • SetBlobFileState.sql
    • UpdateVolumeFreeSpace.sql

  4. Replace .dll files on a server in "C:\Program Files\Altiris\Recovery Solution\Server":
    • ServerJobs.dll
    • DSFile.dll
    • DSRawData.dll

  5. Start Recovery Solution server service.

Supplemental Materials

SourceDEFECT
ValueTLN 25317
DescriptionLogged in tlndev (Altiris - Talinn) database


Legacy ID



41777


Article URL http://www.symantec.com/docs/TECH40016


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