Created queue is not visible in list

Article:TECH40139  |  Created: 2008-06-09  |  Updated: 2009-08-17  |  Article URL http://www.symantec.com/docs/TECH40139
Article Type
Technical Solution

Issue



A queue was created called, example "admin". It does not show up in the list queues. We tried to re add it and tells us it is already created - "A queue with this name already exists".

Environment



Helpdesk 6.x

Cause



There may be a contact in the Helpdesk database with the same name as the queue. When the system goes to create a worker/queue, it checks the Contact table in addition to the Worker table.

Solution



To verify, execute the following SQL query against the Incidents database:

select * from contact where name like '%<name of the queue>%'

If you get results, you'll know this is where the conflict is. At that point, you can go ahead and

 1) Delete the contact from Helpdesk then create the queue (assuming it's not a contact you need to have there).

 or

 2) Rename the Contact to something else.


Legacy ID



42064


Article URL http://www.symantec.com/docs/TECH40139


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