PMImport fails when trying to download. The remote server returned an error: (407) Proxy Authentication Required.

Article:TECH40193  |  Created: 2008-06-13  |  Updated: 2008-10-13  |  Article URL http://www.symantec.com/docs/TECH40193
Article Type
Technical Solution


Issue



Error in the Notification Server Log:

Download failed for 'http://www.solutionsam.com/imports/6_2/patch/microsoft/supp/pmimportsup.cab'. The remote server returned an error: (407) Proxy Authentication Required.

When the URL: http://www.solutionsam.com/imports/6_2/patch/microsoft/supp/pmimportsup.cab, is placed in a browser from the server throwing the error, the browser responds with an error and unable to access the page.

Environment



PM 6.2.3644

Cause



Dispite efforts to correct the Proxy settings, the PMImport was still not downloading. The NS was still unable to access the PMImport URL.

Solution



Checked the Firewall settings and found that this server was behind the firewall. Create a rule to allow the Notification Server to access the PMImport URL.

Checked the Proxy Settings on the Console/Configuration Tab/Server Settings/Notification Server Settings/Proxy Configuration - Ensure that 'Keep Alive' is selected and test settings.


Legacy ID



42308


Article URL http://www.symantec.com/docs/TECH40193


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