KNOWN ISSUE: Start and Stop events being purged outside of Purging Maintenance schedule

Article:TECH40312

Created: 2008-07-09

Updated: 2008-07-09

Article URL http://www.symantec.com/docs/TECH40312

NOTE: If you are experiencing this particular known issue, we recommend that you to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.

Article Type
Technical Solution

Languages

Show all

Problem

Event data that is retained in the tables 'Evt_Aex_Application_Start' and 'Evt_Aex_Application_Stop' is being purged without regard for the schedule defined by the Application Metering configuration and NS Purging Maintenance settings.

Environment

Application Metering Solution 6.1.32

Cause

The setting 'Purge events older than: xx day(s)' on the Application Metering Configuration page is not working properly. This purging will occur at the interval defined in the 'days' field, even when the check box is 'Disabled'.

Solution

To workaround the problem, follow these steps.
1) Navigate to the Application Metering Configuration page.
2) Under the 'Data Purging' heading, click the check box to Enable the 'Purge events older than: xx day(s)' setting.
3) Set the number of days to '180' - (30days x 6months - to the number of days you want to keep the data) .
4) Click the 'Apply' Button at the bottom of the Application Metering Configuration page.

This will allow up to 6 months of data to be collected, rather than purging the data at 30 days (default setting)

Supplemental Materials

Source	DEFECT
Value	LB 70036
Description	Logged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID

43058